Customer Service

At The Village Haberdashery, we work hard to provide you with products you’ll love and a shopping experience you’ll recommend to a friend. If there is anything we can do to improve our service or selection, please don’t hesitate to get in touch.

Ordering Fabric

Our fabric is measured metrically and is sold by the quarter metre. If you want a full metre, select four quantities of fabric. Unless you request otherwise, single quantities will be cut as fat quarters. Multiple quantities will be continuously cut with the final quarter metre of any odd-numbered quantity cut as a “skinny” quarter. See the chart below for more clarification.

Buying Scissors

You must be over 18 to buy rotary cutters or scissors. You will be asked to confirm your age at checkout.

Payments

We accept Visa and Mastercard via a secure service called SagePay (which means we never hold your credit card details ourselves).
All prices shown are inclusive of VAT.

Shipping & Delivery

Your package will ship within 48 hours of your order and we’ll send you an email to let you know it’s on its way. Prices are:

UK flat rate (includes Channel Islands): £2.75

Most UK orders will be sent via Royal Mail first class postal services. We send some heavy or bulky parcels via UKMail.

We ship anywhere in the world and offer a signed for service outside the UK. Pricing is as follows:

Europe: 
Up to 500g: £10
500g – 1kg: £15
1kg – 1.5kg: £20
Over 2kg: £30

Rest of world: 
Up to 500g: £15
500g – 1kg: £20
1kg– 1.5kg: £25
1.5kg - 2kg: £30
Over 2kg: £60

Lost parcels: Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK, 20 days in Europe or 25 days in the rest of the world. If you believe your parcel has been lost, please get in touch at info@thevillagehaberdashery.co.uk. However, we normally ask for you to wait that long before we can replace your order.

Returns policy

We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help.

Cut fabric, ribbons and trims can’t be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.

Unused and unopened skeins of yarn, thread and other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must pay for all shipping costs associated with the exchange.

To make a return, send items with your original receipt, your email address, phone number and shipping address to:

The Village Haberdashery
47 Mill Lane
London NW6 1NB

We recommend you send any returns by recorded delivery and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in transit.

Privacy & Security

We respect your privacy and do not share your data with any other companies, apart from:
Your delivery address which is given to the shipping company in order to fulfil your order.
Email newsletter subscriptions are securely held by a 3rd party service called MailChimp.
All payments are processed by SagePay (we do not store any credit card details on this site).
Our servers are based in the UK, in a secure data centre operated by NuBlue Ltd.
Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service (using a service operated by Google). In order to manage traffic on the site at busy times a cookie may be used to ensure that your requests are sent to the correct server, but this data is anonymous. 
If you would like a copy of any data we hold about you, please use the contact form (a cost of £10 applies to manage this request).

Questions and comments

We love to hear from you! Please contact us with any questions, comments, suggestions, concerns or compliments! We can be reached at info@thevillagehaberdashery.co.uk.


Class policies

How to register for classes

You can sign up for classes on our website, in person at our shop or by calling us at 0207 794 5635. We require full payment at the time of signing up in order to reserve your spot. Spaces are limited, so sign up early! If the class you want to take is full, you may sign up for the waiting list. Customers on the waiting list will be given priority the next time a class is offered.

Class materials

The materials and tools needed for each class varies, so please refer to the course description. Once you register, you’ll receive a list of the supplies you’ll need to bring. You will receive a 10% discount on your class day if you wish to purchase supplies in the shop, however it’s best to plan ahead and arrive early in case it is busy. If you have any questions about what you’ll need to bring, please contact us.

Cancellation policy

We keep class sizes small so everyone gets all the attention they need. For that reason, we offer refunds only if the class is full and someone on the waiting list can take your place. There are no makeups for missed sessions.

The Village Haberdashery requires full enrolment to go forward. If a class is cancelled, you will receive a full refund or a spot the next time a class is offered – your choice.

If an instructor is sick we will either provide a substitute or we will reschedule the class during a time that is convenient for all participants.

© 2012 The Village Haberdashery